Give us your feedback
We are committed to delivering the best service possibly to the people who live in or visit Essex and we encourage feedback from everyone who has contact with the Essex Air Ambulance and the Charity. Please tell us about our successes, failures or any suggestions for improvement.
You can contact us with your views by:
- Recognising good service and letting us know will help us to see what we are doing well.
- If you feel a service could be improved by making some adjustments then contact us with your idea.
- If you are unhappy with a service that we have provided we will aim to put right any problem you may have.
Writing to us
If you would prefer to see a member of the team in person then you can request an appointment through any of the above methods.
If you have been dissatisfied in any way please tell us. We will contact you and let you know what action we propose to take. You can read and download our full Public Complaints Procedure. You can also obtain a copy from the Fundraising Office by calling 0345 2417 690.
View our Safeguarding Adults Policy / Procedure. View our Safeguarding Children Policy / Procedure.
View the Independent Complaints Advocacy Service website